Pioneer Medical Center is interviewing for a full-time role as a "Patient Access Specialist / Receptionist", working primarily at the hospital front desk. This person serves our neighbors here in Sweet Grass County, working 8-5, Monday - Friday.
This is a good opportunity for someone to break into healthcare, starting with basic reception, switchboard & clerical duties, then quickly adding medical record keeping as they expand their skills into the job.
Greet patients, their families and other members of the community, as they call in or walk in for healthcare visits. Be consistently attentive, positive, helpful, discrete and understanding. Share coverage of the main switchboard with the other PMC receptionists.
Enter patients' personal, treatment and billing information into computer records. Various clerical, administrative and some office maintenance duties.
No direct experience is necessary, but you should have had some success in a previous role (work, community or school activity, etc.) demonstrating that you work cooperatively in a sometimes high-speed environment, enjoy providing good service to others, can juggle multiple simultaneous activities, never hear yourself thinking 'that's not my job', can consistently be patient and caring with others, are a self-starter, and organized.
Exemplary attendance, good hearing, speaking and writing/data entry skills are musts.
Pre-hire drug & TB testing, plus some immunizations required. Surgical masks, safety glasses, daily temperature checks and weekly COVID testing required. No waivers given. COVID & flu immunizations available, but not required, for all employees.
Pioneer Medical Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, pregnancy, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The Job Description:
ESSENTIAL JOB FUNCTIONS
Supports and practices the mission and philosophy of PMC.
Answers multi-line telephones, directs calls, pages, takes messages, and provides or releases information in accordance with established policies and procedures. Screens and prioritizes calls as necessary.
Receives/greets and assists visitors whenever possible or directs to the appropriate individual or department as needed.
Completes on line registration information gathering demographic, insurance information and accident information which results in the ability to provide correct information for patients, guarantor and insurance follow-up.
Makes daily mail runs. Sorts, routes and distributes incoming mail to appropriate residents, departments, and/or personnel. Coordinates discharged resident mail with Social Services for appropriate handling.
Prepares daily receipt ledger, copying all incoming checks for accounts receivable and accepts all payments and provides receipts as needed.
Maintains and balances various cash boxes monthly.
Runs monthly and quarterly reports. Manages printing jobs for all printing of forms.
Visiting Specialist administrative duties as assigned.
Assists with ordering and maintaining office supply inventory.
Assists with distributing monthly schedules, calendars, and allocation sheets.
Utilizes performance improvement principles to assess and improve quality.
Identifies need and sets goals for own growth and development; meets all mandatory organizational and departmental requirements.
Maintains competency in all organizational, departmental and outside agency safety standards relevant to job performance.
Performs other duties as assigned or needed to meet the needs of the department/organization.
KNOWLEDGE, SKILLS AND ABILITIES
· PMC policy and procedures, both organizational and departmental
· Personal computers, hardware and software
· Confidentiality requirements
· Patient’s/resident’s rights
· Customer Service
· Telephone Etiquette
· Professional communication skills, both verbal and written
· Current facility software programs
· Operating multi-line telephone
· Effective time management
· Incorporate cultural diversity and age appropriate care into all aspects of communication and patient care; scope of services provided will encompass age groups from infant through geriatric
· Communicate clearly and effectively, both verbal and written
· Establish and maintain collaborative relationships
· Remain calm and professional in difficult or emergent situations
· Operate required office machines
· Concentrate and pay close attention to detail and work independently
· Must be able to handle multiple tasks at one time
· Maintain composure in a position that has considerable deadlines, customer contact, and high volume
· Be flexible to facilitate change
COMPLEXITY & DIFFICULTY:
Registration errors can result in incorrect identification of the patient, guarantor and financial information necessary to facilitate billing and collection procedures resulting in loss of reimbursement and patient satisfaction issues.
Data entry errors can result in loss of revenue and patient satisfaction issues
Inappropriate scheduling practices can result in loss of productivity and patient satisfaction issues
This position involves primarily clerical duties. It must be recognized that any requests for medical information need to be directed to the appropriate personnel.
Position requires highest degree of integrity and confidentiality due to the sensitive nature of information handled; failure to maintain patient confidentiality could result in legal action and patient satisfaction issues
The major challenges of this position are to complete all functions of the job in a timely and efficient manner, provide a warm and welcoming atmosphere to all residents, staff, and visitors. Maintain professional and open communications with all parties during both calm and difficult or emergent situations.
· High school graduate or equivalent
· Previous experience as a receptionist/secretary, preferred
· Prior health care experience, helpful
Normal office environment. May be required to work varying shifts, weekends, or holidays.
Category III: Tasks that involve occasional exposure to blood, body fluids or tissue, and Category I tasks are not a condition of employment.