Hospice Health Aide - CNA (Per Diem)

PURPOSES/DISTINGUISHING CHARACTERISTICS: Under general supervision of the Hospice RN Case Manager and/or Director of Nursing. Assists in the delivery of patient/resident care. Works collaboratively with the Interdisciplinary Team (IDG) to meet the physical, psychosocial, educational, and spiritual needs of the hospice patient and their families.


  1. Supports and practices the mission and philosophy of Hearts & Hands Hospice (HHH) and Pioneer Medical Center (PMC)
  2. Identifies needs and sets goals for own growth and development; meets all mandatory system/departmental educational requirements
  3. Utilizes performance improvement principles to assess and improve the quality of patient/resident care
  4. Competently performs all basic home health aide skills.
  5. Assists the patient with personal care which may include bathing, oral hygiene, hair care, routine skin care, catheter care, feeding dressing, grooming, transfers from bed to chair, bedside commode, or wheelchair and helping with ambulation
  6. Assists the patient/family with incidental household tasks essential to the patient’s health needs such as making and changing beds, delivering needed supplies and general caregiver respite
  7. Assists the family in maintaining a healthy and safe environment
  8. May assist the patient/family with plans and preparation of nutritious meals and may assist with occasional household chores when necessary
  9. Demonstrates positive, supportive, and caring behavior in communication with patient, families, visitors, providers, staff and others.
  10. Performs other duties as assigned or needed to meet the needs of the department/organization.



  1. General knowledge of PMC and HHH policies and procedures relevant to the department
  2. Resident’s rights
  3. Confidentiality requirements
  4. Regulatory standards relevant to the department
  5. Patient/resident care treatment, planning, and assessment with the scope of practice of a Hospice Health Aide


  1. Planning and organization
  2. Following instructions
  3. Effective time management
  4. Interpersonal skills necessary in order to interact with patients/residents, families and IDG
  5. Demonstrates the empathy and sensitivity necessary to elicit the patent/resident’s cooperation and trust
  6. CPR certified


  1. Incorporate cultural and age appropriate care into all aspects of communication and patient care
  2. Provide patient/resident care within the scope of practice for a Hospice Health Aide
  3. Follow instructions
  4. Visual and auditory ability to assess patients/residents conditions and report findings; communicate clearly and effectively, both verbal and written; read, write, speak and understand the English language
  5. Work independently, using time management principles to maximize efficiency
  6. Work with frequent interruptions
  7. Document flow sheet accurately
  8. Establish and maintain collaborative relationships with co-workers
  9. Frequently stand, sit, lift, bend, push, and move intermittently during performance of duties
  10. Lift 50 pounds and assist with lifting and transporting patients/residents
  11. React professionally when dealing with difficult or emergency situations.


  1. Patience and tact is needed in dealing with difficult situations with co-workers, patients, families, and visitors that may include contact with persons who are verbally inappropriate or physically combative. Resourcefulness in dealing with simple to moderate complexity tasks. Ability to prioritize duties with the assistance of licensed nursing personnel.


  1. Formal Certified Nursing Assistant training and current Montana CNA certification

Back to Careers