For questions about your bill, please call (406) 932-4603 and ask to speak to someone in the patient billing department.


If you would like to make an inquiry in writing, please include the following information:  your name and account number, the dollar amount in question and a description of your inquiry.  Please mail the request to:


Pioneer Medical Center
Attn:  Patient Accounts
P.O. Box 1228
Big Timber, MT  59011

Financial Assistance


Pioneer Medical Center is committed to offering financial assistance to people who have health care needs and are not able to pay for care. You may be able to get financial assistance if you are not insured, underinsured, not eligible for a government program, do not qualify for governmental assistance (for example Medicare or Medicaid), or who are approved for Medicaid but the specific medically necessary service is considered non-covered by Medicaid.  Pioneer Medical Center strives to make sure that the financial capacity of people who need health care services does not prevent them from seeking or receiving care.


Pioneer Medical Center Financial Assistance Policy Summary


Availability of Financial Assistance

You may be able to get financial assistance if you do not have insurance, are underinsured, or if it would be a financial hardship to pay in full the expected out of pocket expenses for services at Pioneer Medical Center. Please note that there are certain service exclusions that are not typically eligible for financial assistance, including, but not limited to non-emergent or not medically necessary services.


Eligibility Requirements

Financial assistance is generally determined by a sliding scale of total household income based on the Federal Poverty Level (FPL). If you and/or the responsible party’s income combined are at or below 100- 200% of the federal poverty guidelines, you may get discounted rates for the care provided


Where to Find Information

There are many ways to find information about the FAP application process or to get copies of the FAP of the FAP application form.


To apply for financial assistance you may download the information online at by clicking on the Billing tab. 👉Financial Assistance Form


You may also request the information in writing to Pioneer Medical Center, P.O. Box 1228, Big Timber, MT 59011, or by stopping by our facility at 301 West 7th Avenue in Big Timber, MT.


If you prefer to call our facility you can speak with anyone in the Patient Financial Services department and they can supply you with an application form.


How to Apply

The application process involves filling out the financial assistance form and submitting that along with the supporting documentation to Pioneer Medical Center Patient Financial Services for processing.   Our mailing address is Pioneer Medical Center, P.O. Box 1228, Big Timber, MT  59011 and our physical address is 301 West 7th Avenue if you would like to stop by in person.


Patient Financial Assistance Policy (Full Policy)
Financial Assistance Form
***You can now pay your PMC Bill Online. Click here to access the link.